I had already done this in my troubleshooting attempt so it’s unclear if this is a prerequisite or not. You might need to download and run the “ HP Uninstaller” first. So there is a driver for the printer it’s just difficult to find. If you click through far enough you’ll arrive on their My operating system is not listed on HP Software and Driver Downloads page which routes you to the Apple website linked above. The usual problem resolution path of going to HP’s Driver Download website fails because they don’t have macOS 11 drivers for the OfficeJet J4500. Why is that so incredibly hard to figure out? Because HP’s website is an incompetent mess. The solution is to download and install the HP 5.1.1 Printer Software Update from Apple, uninstall the printer, and reinstall it. I went to rant to my husband and surprisingly his Big Sur laptop was working just fine! And while usually I’m the stubborn technologist in the relationship, he was the one who solved this one. I spent a good 30 minutes Googling, uninstalling drivers, reinstalling drivers, with zero success. I don’t use it much but imagine my consternation when I received a malware message “HPScanner.app will damage your computer” from macOS Big Sur and the scanner refusing to work. It’s tax season here in the US and yesterday I plugged in our HP OfficeJet J4500 to scan in some documents that were mailed to us.
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